Community Feedback
At STONEFIRE Grill, we strive to provide exceptional experiences to each of our guests. We’d love to hear about anything we do extraordinarily well, issues needing immediate attention and everything in between!
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I miss the Poblano chicken wrap you guys used to have. It was my favorite thing on the menu and you got rid of it! I tried the Fiesta wrap and it doesn’t have as much flavor or as much heat as the Poblano one did.
Please bring the poblano chicken wrap back, Stonefire!!
Hi Brett,
Thanks for the feedback and suggestion, I will pass along your request to upper management. I know you have tried the fiesta but I also recommend our South of the Border wrap and maybe sub Roasted Poblano Ranch dressing instead? I hope this suggestions helps, thanks for your support and we look forward to serving you soon!
yo trabaje en stone fire the best restaurat saludos a el restaurat de foutane valley
Hola Alex! Gracias por ese comentario agradable! ¿Cuándo trabajan en el lugar de Fountain Valley?
Stonefire asked for my personal email regarding the Valentine’s Poem submitted yesterday.
hAPpY VAlEntINeS dAY!!!
Lovingly,
Mellanie
It been over a year and I still can’t find your nutritional info online. Until I find the info, I’ll eat somewhere else. Your food is good!
We’re almost there, Michelle! California law does not require restaurants of our size to have this information, but we recognize that valued guests like you really want to see it. We’ve just finished working with nutritionists, and the information should be available to us and everyone else within the next month. Thanks for your patience, and we can’t wait to see you again soon!
I have just been to your establishment for lunch today and felt compelled to write a comment to give credit when it’s due. You have an employee there, Frankie, who does such a fantastic job. Personally, I don’t see a lot of great employees out and about these days and so when you run across someone doing a terrific job, it deserves a mention. She has such a great energetic presence. I have observed her patience with customers and her informative and helpful attitude. She is an EXCELLENT person to represent your business when customers walk in your door. It looks good on you!!
Frankie’s the BEST! We’ll be sure to share these words of encouragement with her, Sari. Thanks for sharing with all of us!
I’ve been a long time customer; we always refer to you as “Wildfires”. So having said that we of course love the food and everything else about the restaurant. Last night we took some friends to the Valencia “Stonefire” and it was then that we realized that you don’t offer the 1/2 chicken & 1/2 tri tip for 4 people any longer! So, after spending about $20 more than I should have we got what we wanted but I had to buy everything a la carte. Come on you guys! This was what you started out with! This is what put you on the map, so to speak. It makes NO sense that you took that off the menu, especially when you already have 1/2 chickens and 1/2 tri tips. Very disappointing!
Thanks for being with us from the start, Melinda! We’ve found, over time, that certain packages are more popular than others. With that being said, we still are proud of the exceptional value we provide to our guests and are pleased to offer numerous Family Meals and Crowd Pleasers that are both affordable and generously portioned. Please let us know if we can make some recommendations for next time, and we look forward to serving you soon. Thanks for the feedback.
Your restaurants are fabulous-great, healthy food at a very reasonable price! Now it must be about time to open a new restaturant. I recommend strongly the location at Jeronimo and Alicia in Mission Viejo! The restaurant space used to be a Coco’s and then a Hunny’s-it has been vacant for a year or more now. I think the building could be reconfigured and be enormously successful as a new Stonefire!
We love to hear these kinds of recommendations from our guests, Jeff, so thank you! We’ll let you know where and when the next move will take place just as soon as we do. See you soon!
You guys are absolutely amazing! Stonefire Grill provided Christmas Dinner for 300+ homeless women and children at Colette’s Children’s Home. Your generosity allowed our clients to have a wonderful dinner and spend time together as a family. This week, Stone Fire Grill contributed lunch for our affordable housing ground breaking ceremony. The food was oustanding, once again! Thank-you for all the wonderful work!
My husband and I absolutely love your restaurant. We even got you guys to cater our rehearsal dinner when we got married. We both agree that your food is amazing. However, we both know that if we want to continue to eat there we need to monitor what we eat for health reasons. We would hate to give up on you guys. Unfortunately, we can’t not do that without the nutritional value of your menu items. I’ve been waiting and waiting for some type of information based on calories per item but nothing. We keep getting a “SOON” but is there any idea of when or an approximate date of when this info will be ready??
Just waiting to get the final results from the nutritionist! Should be within the month. It will feature 8 items, but not the entire menu. This is something we’re doing for our valued guests, but as it stands with California state law right now, not something that is required. We’ll get to the entire menu soon enough! We look forward to seeing you and your husband again very soon.
Yesterday was the first time trying out the food and I was very dissapointed. You read all these reviews and comments. What!!!!??? First of all, I had to idea this was somewhat like a Sizzler (wait to be seated and order your food then it will be brought to you), second when seated, you are to get all your utensils and plates, third the food was cold when brought out, and fourth we ordered lemon garlic whole chicken and it wasn’t even cooked all the way. I would have to say the food just wasn’t up to what the hype was all about. I ordered the garlic cheese mashed potatos and there was a chunk of not even melted cheese on top, the tri-tip which looked like it was not even cooked on the grill or open fire, and the bbq ribs tasted like it was cooked days before and just thrown on the fire for reheating. I don’t think I will eat there again. Different locations or not, once you try something yucky when try their other locations!
So sorry your first experience wasn’t the best, Anna. We truly pride ourselves on serving the freshest, finest products at extremely reasonable prices. I can assure you that everything is prepared on the spot. All of our meats are slow cooked overnight and finished over a live, mesquite burning fire or in our high heat broilers. As for the service, it is fast-casual, but this does not mean that we don’t strive to be extremely attentive each and every moment.
Again, I apologize for what sounds like an exception to the rule here at SFG. We hope that you’ll come back for another try, and we’re sure you’ll find that all of the reviews and comments that you’ve read are there for good reasons! Thanks for your feedback!
As far as making your nutritional information public, you mentioned, back in August, that “we don’t have this information available, but it’s an analysis we’re researching and hope to have available to you and the rest of our valued guests in the near future.” Do you have an idea of when that will be? I know many people (especially those on Weight Watchers) that don’t eat at a place that doesn’t provide that information. It is essential to the eating plan. Please consider providing this information sooner, in consideration of your valued customers. Just knowing it is healthy just isn’t enough.
Thanks,
Jane
Coming VERY soon, Jane. We appreciate your patience!
My wife and I are regular customers at the Fallbrook store. We are probably there 2 or3 times a week. We enjoy a bowl of soup with our meal but we are seniors and we dont like spicy or the taste of tortillas.May we suggest instead or in addition Chicken Vegetable, Chicken Noodle, Chicken Gumbo, straight Vegetable, or Minnestrone.
Ed & Thelma Rifkin
22631 Gilmore Street
West Hills, Ca 91307
818 883-6974
Thanks for the suggestion, Ed. We’ll definitely take it into consideration for this year! We look forward to seeing you and your wife soon!